How do I place an order?

Add products to your cart → Checkout → Complete payment. You’ll receive a confirmation email with your order number.

In the Bundle Lab section, after the final discount is applied, the products go straight to Checkout → Complete payment.

Do I need an account?

No. By creating an account you can view your order history, and manage subscriptions.

Can I change/cancel my order?

Yes, as long as the order hasn’t been invoiced or shipped. Email us right away and include your order number.

Pre-orders / custom orders

These ship on the estimated date. Mixed orders may ship together on the latest date.

What payment methods are supported?

Debit/credit cards via a PCI-compliant provider.

Do you store card details?

No. We only retain the token/last 4 digits from the payment provider.

Are transactions secure?

Yes—TLS encryption, access controls, and due diligence on all our providers.

Where do you ship?

Worldwide (USA, EEA, UK, and more). If your destination doesn’t appear at Checkout, please contact us.

Order processing time?

Up to 10 business days (Mon–Fri). During peak/launch periods: up to 3 weeks. This does not include carrier transit time.

Methods & cost?

Shown at Checkout.

Members (all tiers, incl. Free): free standard shipping on eligible orders/regions. Any exceptions for bulky items or remote areas are shown at Checkout.

Tracking & delivery issues?

You’ll receive a tracking link as soon as your order ships. If the status shows “Delivered” but you haven’t received it, notify the carrier and us within 7 days.

Customs/duties?

For international shipments, any duties/taxes are the recipient’s responsibility unless otherwise stated at Checkout.

Return windows (from delivery date):

• Non-Members: 14 days
  
• Essential 4-Week Parent: 30 days (plus free shipping on eligible orders)
  
• Momentum 3-Month Parent: 60 days
  
• VIP Annual Parent: 180 days
  
• EEA/UK: the statutory 14-day right of withdrawal always applies (subject to statutory exceptions).
  

Eligibility requirements:

Unused, in original packaging, in resellable condition, with all manuals/accessories, and proof of purchase.

Health/hygiene & medical items: once unsealed, not returnable unless defective.

Personalized items & gift cards: not returnable unless defective.

How do I start a return?

Email ergotreatment@ergotreatment.com with your order number, the items, and the reason. We’ll confirm and send RMA instructions.

Return shipping:

We don’t provide prepaid labels.

• Change of mind: you cover shipping costs and the risk of loss until delivered to us.
  
• Defective/incorrect items: we reimburse basic postage up to these per-shipment caps:
  
  USA: Non-Member $5 | Free $10 | Monthly $15 | Yearly $20
  
  International: Non-Member $10 | Essential $15 | Momentum $20 | VIP $25
  (Excludes insurance/signature/packaging purchases.) Frequency: up to one reimbursement every 6 months per customer/address.
  
  

Store credit / refunds:

Processing typically 5–10 business days after approval.

• Outside EEA/UK – change of mind: store credit (valid 12 months).
  
• EEA/UK – within 14 days: refund to original payment method (including outbound shipping where required by law).
  
• After 14 days (EEA/UK) or for extended subscriber windows: 12-month store credit.
  
• Defective/non-conforming (everywhere): statutory remedies apply; where a refund is due, it’s issued to the original payment method.
  
• Outbound shipping paid at checkout: non-refundable except for our error or where required by law.
  

Exchanges – active subscribers only:

Same product in a different size/variant (subject to availability). Request windows: Essential 7 days | Momentum 14 days | VIP 21 days.

Subject to the general conditions. Non-members: not available.

Are the products suitable for at-home occupational therapy?

Of course! We provide solutions for sensory integration, fine and gross motor skills, and self-regulation.

Assembly/care instructions?

Provided in the box and/or as a downloadable file on the product page.

Medical disclaimer

Our content and materials do not replace diagnosis or individualized treatment. Always follow the instructions for use and consult a licensed healthcare professional where required.

Delivery & Access

Available immediately after purchase (download).

Important: All digital materials are delivered via email only, sent right after eligible purchases.

Please check your Inbox and Promotions/Spam folders. If you don’t receive it within 10 minutes, contact us.

For Subscribers

Free digital educational/support materials are distributed automatically each month. Always check your email (Inbox & Promotions/Spam).

Returns

Digital downloads are non-returnable.

License

Personal, non-exclusive, non-transferable, for your household. Do not share or resell the files. For classroom or multi-seat licenses, please contact us.

Lost the file?

Sign in to your account and request a new download link via email, along with your receipt.

Management

My Account → Subscriptions (view / upgrade–downgrade / cancel) or email ergotreatment@ergotreatment.com.

Free Trial

28-day Free Trial. It ends automatically after 28 days. After there is a automatic conversion to a paid plan when the trial ends.

Renewal

Paid plans renew automatically until canceled.

Cancellation

Stops future charges; benefits end automatically upon cancellation.

Subscription refunds

Fees already paid are non-refundable (including partially used periods), except where required by law or as otherwise stated in a promotion.

Incorrect charge after timely cancellation?

Contact us within 7 days.

How do I use a coupon?

Enter your code in the “Coupon” field at Checkout.

For Active Subscribers, the free-shipping discount applies automatically at Checkout.

Note: During promotions where we don’t issue a coupon but provide a link, the discount is applied automatically at Checkout where allowed.

Some discounts/coupons may not be combinable, according to the terms of the specific promotion.

Can they be combined with subscriber discounts?

Yes—unless an exception is explicitly stated.

Price transparency (EEA/UK):

When we display a reduction, we show the previous lowest price within the last 30 days.

Returns abuse:

We monitor excessive or non-compliant returns and may restrict services in accordance with the law.

Bulk orders/quotes?

Yes—send us your needs/quantities list for a customized quote.

Targeted equipment recommendations?

Tell us the ages, space, and intervention goals—we’ll prepare a setup proposal.

Partnerships / referrals

We offer referral partnerships for organizations and companies upon request. Terms are tailored case by case to your needs and capabilities.

Didn’t find what you were looking for?

Write to us via the Support / Contact Form, including your personal details. Describe what you’re looking for as thoroughly as possible so we can assist you quickly and accurately.

Helpful: Also visit our Return & Refund Policy, Shipping Policy, Terms of Service, and Privacy Policy pages for full details.